KeyBank Mobile Banking icon

KeyBank Mobile Banking

KeyBank, N.A.

4.2
FreeiOS, Android
Manage your finances on-the-go with KeyBank's secure mobile banking app. Check balances, transfer funds and pay bills anytime, anywhere. Read our full review and get started today!

Our KeyBank Mobile Banking Review

Description

KeyBank Mobile Banking brings the full power of KeyBank right to your smartphone, letting you handle almost any banking task without visiting a branch. The app offers a clean interface that makes checking balances, transferring funds and depositing checks a breeze for customers of this established Midwest and Northeast regional bank. Users can easily pay bills, locate nearby ATMs and even send money to friends through Zelle integration. KeyBank has clearly put effort into security features including fingerprint and facial recognition login options while maintaining a user-friendly experience. The app receives regular updates to fix bugs and add new capabilities based on customer feedback.

Key Features

  • Mobile Check Deposit: Deposit checks by simply taking photos of the front and back with your phone's camera. The app guides you through proper image capture and confirms receipt immediately so you know your deposit was successful.
  • Card Controls: Manage your debit and credit cards directly from the app with options to lock cards instantly if lost or stolen. You can also set spending limits, control where your card works and receive real-time alerts for transactions.
  • Financial Wellness Tools: Access spending insights and budgeting features that categorize your transactions automatically. The app provides visual breakdowns of your spending habits and offers personalized tips to help improve your financial health.
  • Quick Balance: Check account balances without logging into the full app through the convenient Quick Balance feature. This time-saving tool lets you see what you need at a glance while maintaining security for more detailed account information.

Tips for Using KeyBank Mobile Banking

  1. Set up account alerts to receive notifications about low balances, large transactions or suspicious activity. These customizable alerts can help you stay on top of your finances and catch potential fraud early.
  2. Take advantage of the app's scheduling feature for recurring transfers between your accounts. This automation helps ensure bills are paid on time and savings goals stay on track without requiring manual transfers each month.
  3. Use the in-app message center to communicate securely with KeyBank customer service rather than calling. The message center keeps a record of your conversations and often provides faster resolution for account questions or issues.
  4. Enable biometric login (fingerprint or facial recognition) for quicker access while maintaining security. This eliminates the need to remember and type complex passwords while still protecting your financial information.

How to Download and Use KeyBank Mobile Banking

  1. Download the app by clicking on the Google Play Store button if using Android, or use the Apple Store button for iOS. The app is free to download and available to anyone with a KeyBank account.
  2. Open the app and log in using your existing KeyBank online banking credentials or create a new digital banking profile if you haven't used online banking before. You'll need your account number and personal information to verify your identity during the setup process.
  3. Navigate through the main menu to explore features like account balances, transfers, bill pay and mobile deposit. Take some time to customize your settings including alerts, Quick Balance access and security preferences to make the app work best for your banking habits.

Final Thoughts

After using KeyBank Mobile Banking for several weeks, I found it handles the essentials quite well while offering some standout features like the detailed spending insights and robust card controls. The app isn't as flashy as some competitors but focuses on reliability and security which matters more for day-to-day banking needs. Occasional slowdowns during peak usage times were minor inconveniences in an otherwise solid experience. While the interface could use some modernization in certain sections, the functionality delivers what most KeyBank customers need. For anyone banking with KeyBank, this app eliminates most reasons to visit a physical branch and makes managing your money significantly more convenient.

What We Loved

  • Free mobile banking app
  • Secure login with biometric options
  • Mobile check deposit
  • Bill pay and money transfer features
  • Account opening capability
  • Branch/ATM locator

Areas for Improvement

  • Limited language support
  • Collects personal and location data
  • Some users report check deposit issues
  • Requires existing KeyBank account

🎯Final Verdict

KeyBank Mobile Banking is a solid finance app that offers good value for its price point. We highly recommend it for users looking for a reliable solution in this category.

Screenshots

Technical Specifications

System Requirements

File size
85MB
Requirements
Android 6.0+
In app purchases
No
Family sharing
No

App Information

Publisher
KeyBank, N.A.
Category
Finance

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